Returns & Exchanges
At Our Place, we want you to love everything you bring into your home. If you are not completely satisfied, we offer free returns and exchanges within 30 days of delivery for all products in their original packaging.
Initiate Your Return
Visit our online returns portal and enter your order number and shipping zip code to begin the process.
Select Your Preference
Choose whether you would like to exchange your item for a different color or receive a full refund to your original payment method.
Print and Pack
Download and print your prepaid shipping label, then securely place your items back in their original box or a similar protective container.
Ship It Back
Drop off your package at any authorized carrier location; once received, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing